Privacy Policy

Peace Homoeopathy ("we," "us," "our") operates https://peacehomoeopathy.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Website or use our homeopathy consultation and treatment services.

By using this Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.

1. Information We Collect

1.1 Personal Information You Provide

• Name, email address, phone number, and postal address.
• Age, gender, and date of birth.
• Appointment booking details.
• Health-related information you share (symptoms, medical history, current medications, treatment concerns) via contact forms, consultation forms, or chat/WhatsApp.
• Payment information (processed via third-party payment gateways — we do not store card details).
• Any messages, feedback, or reviews you send us.

1.2 Information Collected Automatically

• IP address, browser type, device type, and operating system.
• Pages visited, time spent on pages, and referring website.
• Cookies and similar tracking technologies (see Section 5).

1.3 Information from Third Parties

If you book appointments through third-party platforms (e.g., Practo, Justdial, Google Business), we may receive your name and contact details from them.

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage appointments and consultations.
• Provide homeopathic treatment recommendations and follow-up care.
• Communicate with you regarding appointments, treatment plans, and billing.
• Respond to inquiries submitted through contact forms.
• Improve our Website, services, and patient experience.
• Send appointment reminders, health tips, or promotional updates (only with your consent).
• Comply with legal and regulatory obligations applicable to healthcare providers in India.

3. Sensitive Personal / Health Data

Information about your health, symptoms, and treatment is treated as sensitive personal data under the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian laws.

• We collect health information only with your explicit consent, and only to the extent necessary to provide safe and appropriate treatment.
• Health records are accessed only by treating practitioners and authorized staff.
• We do not use your health data for any purpose beyond treatment, internal record-keeping, and legally required reporting, without your separate consent.
• You may withdraw consent for non-essential uses (e.g., marketing) at any time; this will not affect your ongoing treatment.

4. How We Share Your Information

We do not sell your personal or health information. We may share information with:

• Practitioners and clinic staff directly involved in your care.
• Service providers who help us run the Website (hosting, appointment scheduling, payment processing, SMS/WhatsApp/email providers) — under confidentiality obligations.
• Legal or regulatory authorities, if required by law, court order, or to protect health and safety.
• Diagnostic labs or referral specialists, only with your consent, if your treatment requires external testing or referral.

5. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to:

• Remember your preferences.
• Understand how visitors use the Website (via tools such as Google Analytics).
• Improve site performance.

You can disable cookies through your browser settings; however, some features of the Website may not function properly without them.

6. Data Security

We implement reasonable technical and organizational safeguards to protect your information, including:

• Restricted access to patient records.
• Secure storage of digital and physical records.
• Use of encrypted connections (HTTPS) on the Website.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal and health information only for as long as necessary to:

• Provide ongoing care and follow-up treatment.
• Comply with medical record-keeping requirements under applicable law.
• Resolve disputes and enforce our agreements.

Records may be securely deleted or anonymized once retention obligations expire.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Withdraw consent for marketing communications or non-essential data use.
• Request deletion of your data, where legally permissible (note: certain medical records must be retained for a minimum period by law).
• Lodge a complaint with the relevant data protection authority.

To exercise these rights, contact us using the details in Section 12.

9. Children's Privacy

If treatment is sought for a minor, we collect the minor's health information only with consent from a parent or legal guardian. We do not knowingly collect personal information directly from children without such consent.

10. Third-Party Links

Our Website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the Website after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact: